Complaints procedure

The JRF aims to treat everyone that we deal with in a consistent, fair and transparent manner. If you are unhappy with your contact with JRF, our complaints policy can be downloaded below.

» JRF complaints policy (PDF, 8 pages, 240 KB)

If you are a JRF resident and wish to make a complaint:

» JRF residents' complaints policy (PDF, 10 pages, 220KB).
(Please note that this leaflet is not intended for residents of Joseph Rowntree Housing Trust (JRHT) properties. If you have a complaint relating to the JRHT, please refer to the JRHT complaints page.)