Complaints procedure

The JRF aims to treat everyone that we deal with in a consistent, fair and transparent manner. If you are unhappy with your contact with JRF, our complaints policy can be downloaded below.

» JRF complaints policy (PDF, 9 pages, 220 KB)

» JRF residential complaints policy (PDF, 11 pages, 550KB)

If you have a complaint relating to the JRHT, please refer to the JRHT complaints page.)