June 2002 - Ref 612
Calculating operating costs for care homes
New
research by William Laing of health and community care analysts Laing
& Buisson has devised a means of calculating the reasonable operating
costs of efficient care homes for older and older mentally infirm
people. The research is intended to offer a guide to all parties
involved in negotiating baseline fee rates in a transparent and robust
way. The research finds:
- The three principal care home cost categories are: staffing; other
non-staffing current costs; and capital costs, the latter including
the investor's and operator's return. Capital is the most challenging
category of cost to estimate, because of varying capital structures of
care homes.

- The study is founded on the assumption that 'spot' purchase fees
should be based on a target rate of return on capital of 16% per annum
for care home providers. This level of return reflects the market's
perception of care home operation as a moderately risky business
activity.

- On the basis of UK average wages and land prices in 2001, and a 16%
return on capital, the study estimates the full cost of operating an
efficient, good quality care home meeting all national minimum
standards at £459 per week for nursing care of older people and £353
per week for residential care.

- These costs are some £75-£85
per week higher than the average fees paid by local authorities. The
public sector would have to find an additional £1billion per annum
to fund fees at this level.

- The study concludes that the extra cost to the public sector could
reasonably be phased through a 'Care Home Modernisation Grant',
payable to each council in line with local homes' compliance with
national minimum standards. Such a mechanism would avoid over-paying
non-compliant homes and give them an incentive to invest in meeting
all standards.

Background
Fees paid to care homes by councils throughout Britain typically
offer inadequate returns to operators of care homes catering for older
people dependent on state funding. This has led to a decline in care
home capacity - which is threatening the stability of some local care
markets, leading to reduced choice and contributing to delayed
discharges from hospital.
This study aimed to enable care commissioners to identify the
reasonable costs that a typical, efficient care home operator may
expect to incur. This included devising a complementary 'toolkit'
spreadsheet which can be used as a template for entering locally
variable costs.
The study specifically rejects an average cost approach on the
grounds that average costs include the costs of inefficient operators.
A relatively non-contentious illustration of this principle is scale
economies in nursing home operation. It seems reasonable to base
benchmark costs on an efficient scale of operation - say 50-60 beds -
rather than a scale of less than 10 beds, which is wholly uneconomic
in terms of staffing costs.
Terms and conditions of employment represent a more contentious
illustration. Voluntary bodies and private operators subject to TUPE
arrangements (protecting employment rights of staff when activities
are transferred to a new provider) typically offer markedly more
generous terms. In some cases, benchmarks incorporated in the study
specifically reflect more 'efficient' private sector costs. These
benchmarks may be modified in the 'toolkit' spreadsheet and the effect
of such modifications analysed.
Establishing care home costs
The three principal care home cost categories are: staffing; other
non-staffing current costs; and capital costs.
Staffing
Staffing costs typically absorb 45-60% of care home fees. They
include care staff, catering, cleaning and laundry staff, and
management, administration and reception staff. Costs for each
component can be calculated by multiplying the volume of resources
required (using benchmark data on the number of staff hours per
resident) by weighted average hourly pay rates (taking account of
enhancements for unsocial hours) plus on-costs such as employers'
National Insurance, holiday pay, sick pay and employers' pension
contributions.
While this approach sits easily alongside the simple 'tariff'
system that most local authorities currently adopt in paying care
homes, it can be adapted to cope with any future move to individual,
dependency-based fees, since the key nurse & care assistant hours per
resident per week statistics can be generated on an individual
resident basis using assessment systems such as MDS (Minimum Data
Set).
In the case of nursing care for older people, UK benchmarks of 8.1
qualified nurse hours and 18.9 care assistant hours per resident per
week have been entered in the toolkit spreadsheet. They can be amended
as necessary to meet local commissioning requirements or national
regulatory changes. These benchmarks are based on data collected by
Laing & Buisson during 2001 from several major for-profit nursing home
operators, representing a significant proportion of the UK nursing
home sector. For residential care of older people, the corresponding
benchmark is 16 day and night care assistant hours per resident per
week (no nursing staff). These figures reflect the staffing
requirements applied by a multiplicity of inspection and registration
units for larger scale care homes before the national minimum
standards were set. From April 2002, the National Care Standards
Commission (NCSC) has been responsible for setting minimum staffing
requirements nationally for England, with corresponding arrangements
for other parts of the UK. At the time of writing, the Department of
Health had not yet issued guidelines on minimum care staff input
requirements for care homes that will be applied by the NCSC.
The tool-kit spreadsheet uses a norm of 6 hours of catering,
cleaning and laundry staff time per resident per week; this does not
vary between homes which offer nursing care and those that do not.
To determine local pay rates care commissioners would need to
survey actual rates and enhancements paid by local care home
providers, distinguishing between public and voluntary sector
providers, whose pay rates are typically higher than average, and
private sector providers, whose pay rates are typically lower than
average. The study proposes that more 'efficient' private sector pay
rates should be used as benchmarks.
A cost allowance for (typically salaried) management,
administration and reception staff is based on norms for a home of
approximately 50 beds.
Staff on-costs include:
- Holiday pay under the Working Time Regulations. Full-time staff
are entitled to 20 days holiday plus (in England) 8 bank holidays at
full pay, equivalent to an on-cost of 12%. Part-time staff have the
same entitlement pro rata.
- Employers' National Insurance (NI) contributions of 11.8% of
gross pay above the (NI) threshold. Because many care home employees
work part-time, the average NI paid by employers is lower. Based on
group operator norms, NI on-costs of 9.0% for nurses and 7.5% for care
assistants and catering, cleaning and domestic staff have been entered
in the toolkit spreadsheet.
- A sick pay on-cost of 2% is assumed, based on private sector
group operator norms. Nearly all private sector care home operators
pay no more than Statutory Sick Pay (SSP) to hourly paid nursing, care
assistant and domestic staff. Voluntary sector operators and private
sector operators subject to TUPE frequently have more generous sick
pay arrangements.
- Based on almost universal private sector practice, a zero
employer's pension contribution on-cost has been entered in the
tool-kit spreadsheet for hourly paid care and domestic staff. An
allowance is, however, made for employers' pension contributions for
management and administrative staff, which increases their aggregate
on-cost to 30% in the toolkit spreadsheet.
Non-staffing current costs
This category includes costs such as utilities, provisions,
registration fees, grounds maintenance and maintenance capital
expenditure (the latter in place of depreciation). Typically, they
absorb 12-16% of care home fees. They can be calculated fairly readily
on a 'per resident' basis, with relatively little regional variation.
In the study, benchmark data from major care home operators have been
used.
Capital costs
Capital costs, including the investor's and operator's return,
account for the balance of care home fees. The study emphasises the
importance of using a simple formula which can be applied regardless
of the capital structure of any home. To do otherwise would lead to a
hopelessly complex requirement for commissioners to understand and
allow for the intricacies of different capital funding structures.
In the context of 'spot' purchase, which is likely to remain the
dominant mode of public sector purchasing of care home places for the
foreseeable future, the study proposes that a reasonable return on
capital is 16% per annum. There is a solid basis for this figure, but
it should not be regarded as set in stone. With a different market
structure, rates of return as low as 10% might be sufficient to give
investors an incentive to develop and maintain capacity. However, the
study concludes that a rate of return at this level is unlikely to
stabilise the care home market as it is currently structured.
Summary of care home costs
Table 1 summarises the estimated reasonable costs incurred by
efficient providers of nursing and residential care for older people
in 2001. (The figures use national average wage rates and land
prices.)
Affordability of reasonable fees
The toolkit spreadsheet typically produces fees that are
substantially higher than the baseline fee rates currently being paid
by local authorities for care home placements.

The potential cost of a UK-wide realignment of baseline fee levels
can be approximated (see Table 2) by comparing the 'reasonable costs'
(from Table 1) with estimated average fees currently being paid by
local authorities. An additional £1 billion per annum might have to be
found to fund a stable care home sector which is fully compliant with
all national minimum physical standards.

Most local authorities would not currently be able to afford a
realignment of baseline fee levels of this order.
Possible ways forward
Additional costs could, however, be phased. The study proposes a
mechanism whereby the necessary funding might be made available to
local authorities through a 'Care Home Modernisation Grant', payable
by central government to each social services department according to
the degree of compliance with national minimum standards achieved by
the homes with which it contracts.
What is proposed is that care commissioners might develop a simple,
transparent and local measure of the degree to which each contracting
home falls short of full compliance with physical standards. Such a
measure might be based on inspection reports. For substantially
non-compliant homes, it might assign a capital value at about 50% of
that for a fully compliant home. On the basis of the parameters within
the spreadsheet toolkit, this might lead to a saving of about £50-£60
per resident per week.
If care commissioners were to base their fee rates on such a model,
it would have the effect of:
- paying non-compliant homes substantially less
than fully compliant homes, thus mitigating the cost of a 'fair
price' policy to local authorities; and
- giving non-compliant homes an incentive to
invest in becoming fully compliant in order to benefit from higher
fees.
As well as providing a rationale for phasing the public sector cost
of paying fair prices to care homes, the concept offers an approach,
subject to the construction of a detailed framework, to a fair and
workable division of the cost consequences between central and local
government.
About the project
The study is based on benchmark data on care home operation derived
from a number of sources including: care home groups, registration and
inspection units and recent survey material from over 5000 care homes.
The approach, including the toolkit spreadsheet, was piloted in an
English county council authority during 2001.
How to get further
information
The full report, Calculating a fair
price for care: A toolkit for residential and nursing care costs
by William Laing, is published for the Foundation by The Policy Press
(ISBN 1 86134 426 0, price £11.95).
Click on the 'order report' icon in
the left margin to order online.
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