How well has Universal Credit been supporting people in Glasgow?

Zoom webinar
Thursday 02 July 2020 -
11:30 to 12:30

In Autumn 2018, Universal Credit full service was rolled out in Glasgow. Joseph Rowntree Foundation commissioned The Poverty Alliance and the University of Glasgow to explore the experiences and perspectives of people claiming Universal Credit and the Department for Work and Pensions staff charged with delivering it.

This webinar heard about the key findings, recommendations sand explored what needs to be done next to ensure Universal Credit offers a secure lifeline to many more people in places like Glasgow, across Scotland and the UK.

Despite the recent increase in the standard allowance, many of the other struggles people told us about remain – not least the five-week wait, digital engagement and storing up debt due to taking a payment advance. We heard valuable insights too about Scottish Choices and ensuring access to the full range of local support.

This research offers a clear perspective on how key design features of Universal Credit affected people before the COVID-19 crisis hit and grounds our current thinking on what we need to do next.

Webinar speakers were


  • Lorraine McGrath, Chief Executive, Simon Community Scotland
  • Laura Robertson, Research Officer, The Poverty Alliance
  • Sharon Wright, Professor of Social Policy, University of Glasgow

You can view the full virtual zoom webinar here.

You may also be interested in our joint briefing with Save The Children on the need for a stronger lifeline for children and our call on the UK Government to raise the child element of Universal Credit and Child Tax Credit by £20 a week.

If you would like to know more about this zoom webinar please email Events for more information.