There is no single model of HWC. Schemes vary enormously in size and scale, location, services and cost; they are run by private companies and not-for-profit housing associations and charities; and there are significant. Since residents' quality of life can be affected by the way in which these organisations work together, clarity over boundaries, roles and responsibilities is crucial.
- outlines contested roles among HWC providers;
- explores the different expectations of residents, families, providers and professionals;
- investigates how interaction between parties can create challenges; and
- provides a draft framework for a future report and guide for providers.