The Joseph Rowntree Housing Trust has been pursuing this agenda since 1996. In early 1997, a specially appointed community development worker started work to trigger and support this transformation. Community development follows what happened in the first three years.
It explores different models for working with communities to improve services and to ensure that all residents are involved. The authors evaluate the processes and effects, as well as the 'added value' and the costs and benefits of community development. They also examine what changes are needed both within the community and within the organisation. The study's findings will be relevant to all types of social housing organisations now trying to get closer to their tenants and residents.