Improving the efficiency of the housing repair and maintenance industry

Sue Rolfe, Philip Leather

Most people know from personal experience how difficult it is to find a reliable builder to carry out domestic repairs.

The industry has many faults, including a fragmented structure, a lack of business skills, and a failure to develop the technical capacity needed for repair and maintenance work. But a detailed study of small-scale builders in the domestic repair and maintenance market by Sue Rolfe of the School for Policy Studies, University of Bristol, and Philip Leather of South Bank University found that co-ordinated action to reform the industry and educate consumers is required to boost standards and increase the volume of investment.

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