Increasing user control in social services: the value of the service brokerage model

Steve Dowson

A number of schemes have been set up in the UK with the aim of giving more control to people who require social care at home, by enabling them to purchase their own services.

National policy changes are now being considered which would support this kind of arrangement. Meanwhile there has been growing interest in service brokerage, a system developed with the same aim, but by parents of disabled people in Canada.

Steve Dowson, from the voluntary organisation Values into Action, reviews the service brokerage model and its possible value for services in this country.