More responsive public services? A guide to commissioning migrant and refugee community organisations

John Perry and A. Azim El-Hassan (for hact)

A practical guide to commissioning migrant and refugee community organisations (MRCOs) to deliver public services.

A practical guide to commissioning migrant and refugee community organisations (MRCOs) to deliver public services.

The government is promoting the role of the 'third sector' in delivering public services, and wants to ensure that services meet the needs of all potential users. Many migrant or refugee-led community organisations are already delivering services in culturally-sensitive ways, and it is possible that more of these organisations could become formal public service providers.

This guide reviews the commissioning process, why it should include bodies like MRCOs, what MRCOs are and what they can offer to commissioners of public services. It demonstrates how MRCOs can engage with the commissioning process, asks whether it is the right step for them to take, and suggests what changes in their organisations and capacities might be required. It explores potential commissioning opportunities for MRCOs in eight service areas, including accommodation, Supporting People services, health care and legal advice, and includes over 30 practical examples of service provision.

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