The provision of social security benefits to minority ethnic communities

A team from the University of Leeds

The Benefits Agency is seeking to improve the quality of benefit provision to minority ethnic claimants but little is known about the differing perceptions of the claiming process held amongst these minority groups.

A team from the University of Leeds studied the perceptions and experiences of both claimants and non-claimants from five minority groups, and their interaction with the Benefit Agency, the local authority and local advice centres.

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