Transferring features of user-controlled services to other social services organisations

Jenny Morris

In recent years, many people who are users of social services have decided that they can better meet their needs by forming their own self-help groups or their own organisations.

Often this is in response to bad experiences of services run by social services authorities and the larger voluntary organisations.

Yet this study by Jenny Morris for the Social Services Policy Forum shows that many of the key features associated with user-controlled organisations can be transferred to other social services organisations. They are compatible with recent developments in the field of social services and many of the values promoted by service users are shared by social services professionals.