It finds that:
- Firms interviewed had only a partial understanding of productivity. They often experienced difficulties in measuring it, and often lacked the capacity and capability to analyse their productivity performance data.
- Few firms could describe how productivity mattered for setting wages. Local availability of staff, retaining labour and pay norms were the most important priorities when setting wages.
- For many firms, the National Living Wage (NLW) has become the de-facto pay review. NLW upratings have driven firms to seek ways to increase productivity.