This submission draws on the extensive research and policy work undertaken by JRF, and our experiences as landlords through JRHT. These are the recommended actions:
- In the area of increasing tenant voice there is a lot of good practice, but more work is needed to ingrain modern forms of tenant engagement across the sector. In addition, a greater responsiveness to complaints is needed.
- It’s not right that in a country like ours people on the lowest incomes are struggling to keep their heads above water. The Government must develop a plan to increase the supply of social housing, at rent levels that ensure affordability for families on low incomes.